MasterCard: Product Leader, Account Management, Issuer Rewards US

Product Leader, Account Management, Issuer Rewards US

General Purpose:

Supervises the management, enhancement, and/or development of Cardholder Solutions Client Relationships, which serve to provide the organization with consistent revenue streams. Uses attained account management experience to provide solutions that satisfy and subsequently retain LRS clients.



Major Responsibilities:

Client Management

 Development and on-going management of Client and Program portfolios for rewards program which will include: Strategic Planning, Marketing Plans, Forecasts and overall Client Relationship

 Interface between Sales, Implementation, GTO, Operations and Vendor Management

 Understands Client requirements and develops the System/Operations requirements

 Develops Client presentations and review packets. Presents to clients when required

 Responsible for Loyalty and/or Benefits interfaces with Clients. Develops and directly manages all engagements.

 Responsible for managing all ongoing projects related to Client

 Identify gaps in assigned clients to potentially offer new functionality to Client

 Support peer accounts when other staff members are absent

 Some support of Features/Benefits for assigned clients

Key Interdependencies

 The incumbent will need to work closely with all Loyalty and/or Benefits functions including new business development, Implementation, Service Delivery and Vendor Management, as well as appropriate corporate functional managers and support personnel to ensure effective implementation of all key accountabilities.

 Works with Clients, third parties and other MCW consultants to support the development of Client strategy, policies and goals

 Assists in quantifying value and establishing pricing of products and services

 Helps set budgets and administer contracts

 Manages customer retention and maintenance of annuity revenue streams

 Represents MasterCard as the “One Voice” (primary contact) in Client’s CS interactions; tracks issues and requests for add-ons; drafts communications to management and Clients

 Conducts Client/user training and testing

 Provides pre- and post-sales technical support

 Reviews performance and ensures quality delivery of products or services

 May support sales initiatives

Product Development

 Evaluates the revenue potential of new opportunities. Develops and provides accurate forecasts to Finance

 Helps design and implement strategies for product and service development; assists in setting budgets and administering contracts

 Generates ideas and supports the design process

 Manages research of new opportunities and competitive products and services

 Socializes new ideas to Client and rolls out development plans

 Defines functional and technical requirements

 Works to expand product capabilities to improve existing products and services

 Ensures quality delivery of products or services

 Works with customers to identify and discuss issues and potential

enhancements; may make presentations and communicate results to members

Financial Management

 Creates and maintains account budgets and forecasts

 Responsible for establishing and monitoring own revenue projection goals

 Reviews and approves all client billing

Education

Experience/Knowledge:

 Bachelor’s degree required, Advanced degree preferred.

 Excellent written and verbal communication skills along with solid project management credentials are essential.

 Previous credit/debit/private label card marketing or related services experience preferred. 3+ years in the card or related industry preferred. 5+ total years in the financial services industry preferred.

 8+ years in developing and fostering customer relationships who regards her/him as a trusted partner.

 Proven track record in cross company, collaborative teaming

 Knowledge and experience of loyalty required, with knowledge of insurance helpful

 The ideal candidate will be an experienced business and project manager with a demonstrated record of success in managing projects and clients relationships within the North American marketplace.

 The ideal candidate must be a profit-oriented team player that puts the needs of the franchise first

Functional Skills Required:

 Project Management

 Analytical Problem Solving

 Creativity/Innovation

 Financial Management

 Issue Resolution

 Planning and Organizing

 Strong Presentation skills

 Team Leadership

Rewards, Loyalty